Doordashmexico
Quality Assurance Supervisor
Mexico City, Mexico. Posted 4 days ago
The role
You will lead a team of up to 15 QA Auditors and oversee day-to-day QA operations. You will identify process gaps, manage workflows, and track team KPIs to ensure quality standards.
What you will do
- Build and manage a team of up to 15 QA Auditors
- Pinpoint policy, process, or product gaps from QA findings
- Work cross-functionally to address gaps
- Allocate resources and manage workflow
- Ensure service-level agreements are met
- Establish and track team KPIs
- Execute rapid improvements and plan for long-term success
- Master DoorDash systems and processes
- Oversee day-to-day QA operations
- Provide mentorship to your team
Required qualifications
- Minimum 4 years of team leadership experience
- 2 years of experience as a quality leader
- Experienced at interpreting and manipulating data in Google Sheets/Excel
Benefits
- comprehensive benefits and perks
About the company
DoorDash is a technology and logistics company that started by enabling door-to-door delivery. Their mission is to empower local economies.