Senior Associate, Merchant Strategy & Operations

The role

This role helps scale and optimise quality across the Onboarding & Activation function with a focus on menu operations. You will define onboarding standards and improve frameworks, systems, and playbooks to drive merchant success.

What you will do

• Shape and execute the approach to menu accuracy including descriptions, completeness, photo coverage, pricing, and category structure.
• Drive activation quality across the Onboarding & Activation suite.
• Manage and monitor tools and technology across the Onboarding & Activation workstream.
• Improve and optimise the Early Merchant Success approach by tracking health signals and refining interventions.
• Lead cross-functional initiatives with Sales, Product, Integrations, and central operations teams.
• Turn data into action by owning analytics behind menu and activation quality using SQL and internal data tools.

Required qualifications

• 3+ years of experience across operations, strategy, analytics, or product in a fast-paced or marketplace environment
• Strong eye for quality and detail
• Commercially minded
• AI native
• Builder
• Analytically strong
• Comfortable with SQL
• Strong cross-functional operator
• Clear communicator

About the company

DoorDash is a technology and logistics company that started by enabling door-to-door delivery. The company aims to empower local economies and is growing rapidly.