Merchant Experience Partner

The role

You will own end-to-end, white-glove relationships with high-value merchants across Restaurant or New Vertical categories. You will proactively spot and solve problems and manage a dedicated portfolio of merchants.

What you will do

• Build strong, cross-functional relationships with assigned Account Owners
• Support complex, high-touch, white-glove case ownership end to end
• Work proactively to spot and resolve issues before merchants raise them
• Represent Merchant Support internally and with merchants
• Feed insights back to help drive operational improvements
• Bring ideas to influence new ways of working with merchants
• Prioritise portfolio by revenue value, expansion opportunity and advocacy potential
• Manage competing deadlines across a complex, cross-functional stakeholder group

Required qualifications

• 2+ years experience in Account Management, Customer Success, or B2B Customer Support
• Ability to communicate clearly, concisely, authentically and with empathy
• Ability to manage a book of business
• Strong organisational skills
• Ability to multitask, prioritise and manage time effectively
• Experience from a service environment working towards service levels and quality targets
• Ability to mix merchant-facing work with data analysis and planning

Nice to have

• Experience in food tech, hospitality, marketplaces, or SaaS

Benefits

• Comprehensive benefits and perks

About the company

DoorDash is a technology and logistics company that started by enabling door-to-door delivery. The company is looking to become a company that people turn to for any and all goods.