Customer Success Manager

The role

The Customer Success Manager helps secure long-term customer success through deployment, training, and adoption. You will manage a book of business to ensure customer health and achieve retention revenue targets.

What you will do

• Manage book of business ensuring strong customer health and adoption
• Achieve gross-and-net retention revenue targets
• Identify upsell opportunities to pass to account development teams
• Develop success plans to ensure customer objectives are achieved
• Build strong, long-lasting relationships with key stakeholders and executive sponsors
• Maintain data integrity to track key metrics, specifically ROI
• Analyze findings and make recommendations to optimize for maximum revenue
• Become an expert on the SevenRooms platform
• Provide technical and business solutions while assisting with product adoption and optimization
• Work seamlessly with various teams across SevenRooms

Required qualifications

• 4+ years of experience working in a Customer Success or Account Management role
• Excellent verbal and written communications skills
• Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level
• Experience building and implementing systems and processes for internal communication
• Proven ability to manage multiple projects
• Strong attention to detail
• Ability to see the big picture and strategic objectives
• Passionate about helping customers succeed
• Natural curiosity for understanding business challenges and solving problems

Benefits

• Comprehensive benefits and perks

About the company

DoorDash is a technology and logistics company that started by enabling door-to-door delivery. The mission is to empower local economies.