Doordashcanada
Senior Manager, Strategy & Operations, Canada Dasher & Logistics
Toronto, ON. Posted 24 days ago
The role
You will lead marketplace performance for Dasher & Logistics in Canada. You will manage a team of managers to drive results in delivery speed, quality, cost efficiency, and supply-demand balance.
What you will do
- Own end-to-end business outcomes for Canada including delivery speed, quality, cost per order, credit and refund costs, fraud exposure, marketplace balance, and retention
- Lead a team of managers who each own a workstream
- Define the country-level operating strategy and translate it into weekly, monthly, and quarterly priorities
- Manage key marketplace levers including pay strategy, incentives, targeted supply programs, and re-engagement efforts
- Partner cross-functionally with Product, Engineering, Finance, Analytics, Marketing, and Operations
- Make tradeoff decisions between cost, growth, and customer experience
- Identify opportunities to improve operational efficiency, reduce defects, and strengthen financial performance
Required qualifications
- 8+ years of experience in strategy, operations, consulting, or a related field
- Track record of leading people managers, developing leaders, and building high-performing teams
- Experience owning complex business areas with accountability for financial and operational results
- Highly analytical and comfortable using data and AI tools to diagnose issues, prioritize actions, and measure impact
- Experience operating in fast-moving, ambiguous environments with multiple competing priorities
- Comfortable influencing cross-functional partners and aligning stakeholders around clear decisions
Benefits
- Paid time off
- Paid parental leave
- Wellness benefit
- Several paid holidays
- Medical benefits
- Dental benefits
- Vision benefits
- Disability insurance
- Basic life insurance
- RRSP including an employer match
- Mental health program
About the company
DoorDash is a technology and logistics company that started by enabling door-to-door delivery. Its mission is to empower local economies.