Senior Associate, Commerce Platform Enterprise Online Ordering - Strategy & Operations

The role

You will build and own the infrastructure and operating models for the Enterprise Digital Ordering business. You will drive growth, increase adoption, and partner cross-functionally to deliver first-party online ordering products to enterprise restaurant partners.

What you will do

• Establish, improve, and own processes to launch merchants onto digital products
• Help merchants customize and optimize first-party digital ordering experiences
• Build and lead a high performing Product Operations team
• Own work streams to drive growth and increase adoption
• Run competitive positioning and map the landscape
• Sell directly to merchant decision-makers through consultative sales
• Design and run the merchant onboarding experience
• Feed quantitative data and qualitative feedback into the product roadmap
• Work cross-functionally with Product, Engineering, Analytics, and Sales
• Evaluate and test various revenue, cost and quality drivers

Required qualifications

• Bachelor’s degree or higher
• 3+ years of experience in consulting, strategy, or operations
• Expert communication and interpersonal skills
• Strong analytical thinker
• Ability to thrive in a fast-paced, constantly changing work environment
• Ability to sell to decision makers
• Comfortable with ambiguity
• Fluency with AI tools like Claude Code or Cursor
• Ability to write clearly and present persuasively to senior stakeholders
• Program/project management expertise

Nice to have

• High-growth/early-stage startup or entrepreneurial experience
• Restaurant or food tech operators experience
• SaaS go-to-market roles experience
• Startup operators experience
• Consultants who built things
• Product Managers with deep digital product experience

Benefits

• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• Wellness benefits
• Commuter benefits match
• Paid time off
• Paid sick leave
• Medical, dental, and vision benefits
• 11 paid holidays
• Disability and basic life insurance
• Family-forming assistance
• Mental health program
• Equity grants

Before you apply

• DoorDash utilizes an automated recruitment tool called Metaview to evaluate job related qualifications and characteristics

About the company

DoorDash is a technology and logistics company that started by enabling door-to-door delivery. The company is building a new category of B2B SaaS products to help restaurants manage and grow their businesses.