Service Technician, Service Operations, Labs

The role

You will perform diagnostic, maintenance, and repair work on a robot fleet and electric bicycles. You will use technical manuals and schematics to support fleet utilization goals.

What you will do

• Perform service and upkeep of robotic systems and electric bicycles
• Repair common faults in robotic platforms, modular components, electric bicycle drivetrains, and support vehicles
• Assist with complex or unusual faults alongside senior or lead technicians
• Complete repairs on electrical systems, control units, battery packs, and hardware
• Use and interpret technical manuals, schematics, and diagnostic flowcharts
• Document diagnostic steps, repair actions, and component failures in the service management system
• Collaborate with experienced technicians and apply feedback
• Follow preventive maintenance schedules and procedures

Required qualifications

• 1+ year of service work experience
• Curiosity and an inclination for all things mechanical and repair
• Strong communication and documentation skills
• Valid U.S. drivers license

Nice to have

• Prior experience in vehicle, bicycle, or fleet service (especially for electric or autonomous vehicles), robotics, or aircraft
• Experience with JIRA, MaintainX, and other service tools and systems

Benefits

• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• Wellness benefits
• Commuter benefits match
• Paid time off
• Paid sick leave
• Medical, dental, and vision benefits
• 11 paid holidays
• Disability and basic life insurance
• Family-forming assistance
• Mental health program

Before you apply

• Successful completion of MVR required

About the company

DoorDash Labs is an independent team within DoorDash that explores robotics and automation to transform last-mile logistics. DoorDash is a technology and logistics company.