Senior Service Technician, Service Operations, Labs - DoorDash Dot

The role

You will perform advanced diagnostic and repair work on robotic systems, modular components, and support vehicles. You will also provide technical guidance to Level 2 Technicians and maintain specialized diagnostic tools.

What you will do

• Diagnose complex, intermittent, or unusual faults in robotic systems, modular components, and support vehicles
• Perform advanced repairs on electrical systems, control units, and associated hardware
• Interpret complex technical manuals, schematics, and diagnostic flowcharts
• Document diagnostic processes, root cause hypotheses, and repair details in the service management system
• Provide technical guidance, mentorship, and on-the-job assistance to Level 2 Technicians
• Manage and prioritize assigned workload independently
• Calibrate, configure, and maintain specialized diagnostic tools and test equipment

Required qualifications

• 2+ years of service work experience
• Curiosity and an inclination for all things mechanical and repair
• Strong communication and documentation skills
• Valid U.S. drivers license
• Successful completion of MVR

Nice to have

• Prior experience in vehicle or fleet service (especially for electric or autonomous vehicles), robotics, or aircraft
• Experience with JIRA, MaintainX, and other service tools and systems

Benefits

• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• Wellness benefits
• Commuter benefits match
• Paid time off
• Paid sick leave
• Medical, dental, and vision benefits
• 11 paid holidays
• Disability and basic life insurance
• Family-forming assistance
• Mental health program

Before you apply

• Successful completion of MVR required

About the company

DoorDash Labs is an independent team within DoorDash that explores robotics and automation to transform last-mile logistics. DoorDash is a technology and logistics company.