Account Manager, Platform Innovation

The role

You will own a portfolio of strategic merchant accounts and run their cadences end-to-end. You will drive revenue growth through recommendations and translate merchant feedback into product work.

What you will do

• Own a portfolio of strategic merchant accounts
• Run weekly and biweekly cadences
• Drive measurable revenue growth through recommendations
• Defend account health through proactive monitoring
• Translate merchant voice into product and engineering work
• Partner cross-functionally with Sales, S&O, Launch, Support, Engineering, and Product
• Use and improve an AI-augmented operational toolkit
• Build process where there isn't any

Required qualifications

• 3-5+ years of experience in strategic account management, customer success, or related customer-facing roles at a B2B company
• Owned a book of merchants who depend on your work
• Comfort with data including spreadsheets at scale, dashboards, and basic SQL
• Clear, concise written and verbal communication
• High agency
• Industry empathy
• Curiosity and fluency with AI tools
• Comfort in ambiguity

Nice to have

• Restaurant or hospitality background (either as an operator or restaurant tech)

Benefits

• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• Wellness benefits
• Commuter benefits match
• Paid time off
• Paid sick leave
• Medical, dental, and vision benefits
• 11 paid holidays
• Disability and basic life insurance
• Family-forming assistance
• Mental health program

About the company

DoorDash is a technology and logistics company that started by enabling door-to-door delivery. The company aims to empower local economies and expand to provide any and all goods.