Team Lead, Community Response

The role

You will manage a team of Community Response agents who respond to safety incidents on the platform. You will oversee daily operations, manage performance metrics, and support team development.

What you will do

• Lead a team of individuals focused on customer success to deliver on operational KPIs
• Support team by hosting weekly 1-on-1 and team meetings and providing real-time feedback
• Manage team to individual and team goals and communicate performance to management
• Coordinate daily workflow and adjust resources to meet service-level agreements
• Create, distribute, and present performance reports to identify trends

Required qualifications

• 2+ years or more of people management or team lead experience
• Ability to translate analysis to actions quickly
• Experience pulling data and using data to influence decisions
• Knowledge of Salesforce, Chartio, and Excel
• Must live within a commutable 50 miles of the Tempe office
• Flexibility to occasionally work shifts, holidays, and outside of the standard schedule

Nice to have

• Google Sheets
• Experience in the Trust & Safety, tech, or logistics industries
• Familiarity with working with large, diverse customer support operations, and sales organizations

Benefits

• Premium healthcare
• Wellness expense reimbursement
• Paid parental leave

Before you apply

• Must live within a commutable 50 miles of the Tempe office
• DoorDash utilizes an automated recruitment tool called Metaview

About the company

DoorDash is a technology and logistics company that started by enabling door-to-door delivery. The company is growing rapidly and aims to be a place people turn to for any and all goods.