Senior Operations Specialist, Commercial Operations

The role

You will drive merchant growth and success for autonomous delivery partners. This hybrid role involves merchant sales, onboarding, and ongoing success through direct outreach and relationship management.

What you will do

• Pitch and onboard new merchants to drive autonomous delivery growth and adoption
• Own end-to-end merchant onboarding and training
• Conduct regular success check-ins and follow-ups with merchants
• Maintain and manage merchant enablement in internal databases
• Support new pilot launches with enterprise partners
• Provide onsite assistance and track store performance to resolve issues

Required qualifications

• 1-2+ years of function-specific experience in sales, account management, merchant success, or operations
• Bachelor's degree or equivalent experience
• Strong communication skills with experience managing relationships across multiple stakeholders
• Ability to travel to merchants to train staff and perform on-site audits

Nice to have

• Comfort working in a fast-paced, ambiguous environment with a bias toward execution

Benefits

• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• Wellness benefits
• Commuter benefits match
• Paid time off
• Paid sick leave
• Medical, dental, and vision benefits
• 11 paid holidays
• Disability and basic life insurance
• Family-forming assistance
• Mental health program

About the company

DoorDash is a technology and logistics company that started by enabling door-to-door delivery. Its mission is to empower local economies.