Staff Product Designer, Support

The role

You will design systems and experiences across the full support journey for customers, dashers, and merchants. This includes mobile experiences like order tracking and chatbot, as well as internal tooling and infrastructure.

What you will do

• Define projects with a clear point of view and write briefs
• Bring clarity to ambiguous, cross-team problems
• Drive prioritization across the team and adjacent teams
• Shape key projects from concept through execution
• Produce high-fidelity designs and production-ready prototypes
• Design solutions spanning multiple workflows and contribute to shared tools
• Mentor peers on responsible AI use
• Build trusted relationships across product teams
• Multiply team capacity through mentorship, recruiting, and inclusive practices

Required qualifications

• Portfolio that shows projects demonstrating craft excellence, systems thinking, and leadership through influence
• Ability to use code editors and LLM-powered tools
• Ability to prototype in production and contribute to the codebase
• Ability to influence, design, and build solutions that work across teams and workflows
• Ability to navigate unclear problems across multiple teams

Nice to have

• Background in high-growth consumer tech or complex marketplace products

Benefits

• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• Wellness benefits
• Commuter benefits match
• Paid time off
• Paid sick leave
• Medical, dental, and vision benefits
• 11 paid holidays
• Disability and basic life insurance
• Family-forming assistance
• Mental health program

About the company

DoorDash is a technology and logistics company that started by enabling door-to-door delivery. The mission is to empower local economies.