Associate, Strategy & Operations - Dasher Financial

The role

You will build and scale operations for a bank program serving Dashers. You will manage the Crimson banking program, handle dispute operations, and drive growth through identity verification and onboarding.

What you will do

• Own a core area of the Crimson banking program end to end
• Turn ambiguous operational problems into structured plans
• Build monitoring and mechanisms to catch problems
• Manage external vendors and partners
• Own the Crimson support and disputes experience
• Own dispute operations as they are brought in-house
• Own identity verification and onboarding
• Manage KYC health and vendor performance
• Drive acquisition and reduce friction from application to first use
• Analyze problems and recommend solutions to improve adoption, retention, and trust

Required qualifications

• 2-3 years of experience in high-growth teams in tech, operations, strategy, consulting, banking, or related experience
• Exceptional problem-solving skills
• Ability to back decisions with data
• Comfortable pulling SQL or modeling in Excel
• Curious, driven, and comfortable with ambiguity
• Bachelor’s Degree in a related field

Benefits

• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• Wellness benefits
• Commuter benefits match
• Paid time off
• Paid sick leave
• Medical, dental, and vision benefits
• 11 paid holidays
• Disability and basic life insurance
• Family-forming assistance
• Mental health program

About the company

DoorDash is a technology and logistics company that aims to empower local economies. They are growing rapidly and expanding from food delivery to all types of goods.