Head of Central Robot Operations - Dot

The role

You will lead the central operations organization that powers autonomous robot delivery at scale. You will build capabilities, mechanisms, and teams to enable safe, reliable, and efficient robot operations across every market.

What you will do

• Define the long-term operating model, organizational structure, and roadmap for Central Robot Operations.
• Build scalable mechanisms, operating standards, and governance for robot operations.
• Lead a high-performing organization spanning operations, analytics, expansion, mapping, infrastructure, and program management.
• Lead the 24/7 Remote Assistance organization.
• Own the operational lifecycle of geospatial assets including HD maps, geofences, routing data, and points of interest.
• Develop the playbook for launching new cities, campuses, and operating zones.
• Lead strategy and execution for hubs, depots, charging infrastructure, parking locations, and maintenance facilities.
• Build the planning, analytics, governance, and reporting engine for Robot Operations.
• Partner with Public Policy and Legal teams to support permits and regulatory engagement.
• Build and lead the Program Management Office (PMO) for Robot Operations.

Required qualifications

• 15+ years of leadership experience in operations, robotics, autonomous vehicles, logistics, aviation, mobility, or other large-scale operational environments.
• Demonstrated success building and leading complex, cross-functional operations organizations.
• Experience managing multiple operational domains such as fleet operations, command centers, infrastructure, mapping, analytics, program management, or expansion.
• Strong strategic thinking with the ability to translate ambiguity into scalable operating models.
• Experience operating 24/7 mission-critical operations with measurable service-level commitments.
• Proven ability to build executive operating mechanisms, governance models, and performance management systems.
• Strong analytical skills with experience leveraging SQL, BI tools, dashboards, forecasting, and operational metrics.
• Exceptional communication and executive presence with experience influencing senior leaders and external stakeholders.
• Bachelor's degree in Engineering, Operations, Computer Science, Business, or a related field.

Nice to have

• Experience in autonomous vehicles, robotics, drones, industrial automation, or advanced mobility.
• Deep understanding of fleet operations, command center operations, remote assistance, or mission-control environments.
• Experience launching operations across multiple geographies and regulatory environments.
• Familiarity with GIS, mapping technologies, telemetry systems, and operational monitoring platforms.
• Experience building large-scale infrastructure networks, depots, charging operations, or physical logistics assets.
• Background in management consulting, corporate strategy, or operations excellence is a plus.
• MBA or Master's degree in Engineering, Operations, or Business.

Benefits

• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• Wellness benefits
• Commuter benefits match
• Paid time off
• Paid sick leave
• Medical, dental, and vision benefits
• 11 paid holidays
• Disability and basic life insurance
• Family-forming assistance
• Mental health program

About the company

DoorDash is a technology and logistics company that started by enabling door-to-door delivery. Its mission is to empower local economies.