Doordashusa
Strategic Account Manager
San Francisco, CA. Posted a month ago
The role
You will own and grow relationships with a portfolio of SMB restaurant partners. You will lead strategic merchant conversations to drive growth, profitability, and retention on the DoorDash platform.
What you will do
- Manage a portfolio of SMB restaurant partners to drive growth, retention, and satisfaction
- Conduct high-impact business reviews focused on growth strategies and profitability
- Adjust account plans and growth strategies as merchant needs and market conditions evolve
- Identify and mitigate risks to protect merchant health and performance
- Recommend and sell DoorDash products to support merchant growth and efficiency
- Partner with Product, Operations, and Sales teams to drive outcomes
- Surface merchant insights to inform product improvements and GTM strategy
- Share best practices and support the development of Partner Managers
Required qualifications
- 4+ years of experience in account management, customer success, or post-sales roles
- Proven track record of driving measurable growth and retention
- Strong executive presence to influence without authority and deliver presentations
- Deep understanding of the restaurant and hospitality industry, including merchant P&L and unit economics
- Advanced analytical skills using tools such as Salesforce, Outreach, Tableau, or Sigma
- Strong knowledge of third-party delivery platforms, logistics, and multi-sided marketplaces
- Ability to synthesize data, industry trends, and merchant insights into actionable recommendations
- Collaborative mindset with experience serving as a trusted partner and informal mentor
Benefits
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- Wellness benefits
- Commuter benefits match
- Paid time off
- Paid sick leave
- Medical, dental, and vision benefits
- 11 paid holidays
- Disability and basic life insurance
- Family-forming assistance
- Mental health program
About the company
DoorDash is a technology and logistics company that empowers local economies. The company is growing rapidly and aims to expand from food delivery to providing all goods.