Senior Associate, Creative Automation, Marketing Technology Operations

The role

You will coordinate platform rollouts and drive adoption of marketing technology tools for Retention Marketing. You will act as the point of contact between marketing teams and platform owners to optimize workflows and measure impact.

What you will do

• Coordinate operational steps for platform rollouts and tool updates.
• Build readiness checklists, internal launch briefs, and training documentation.
• Track usage metrics and build dashboards for adoption and efficiency.
• Document existing workflows and identify friction in campaign execution.
• Support improvements to intake processes, SOPs, and escalation paths.
• Act as a coordination point between marketing teams and MarTech platform owners.
• Facilitate experiments to measure business impact of new tools and workflows.
• Evaluate if new platform capabilities are ready for internal use.
• Gather and synthesize feedback from marketing teams for product teams.

Required qualifications

• 3+ years of experience in marketing technology, product operations, marketing operations, program management, or a similar operational role at a tech company
• Expertise with Retention Marketing technology platforms (Braze, Salesforce, CDPs, attribution tools, or similar)
• Demonstrated ability to coordinate cross-functional projects
• Comfort working with data to track adoption and surface insights
• Strong written and verbal communication
• Detail-oriented with a high bar for operational readiness

Nice to have

• Experience at a high-growth technology company
• Experience writing internal documentation, training materials, or adoption playbooks
• Basic SQL knowledge for querying adoption or usage data

Benefits

• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• Wellness benefits
• Commuter benefits match
• Paid time off
• Paid sick leave
• Medical, dental, and vision benefits
• 11 paid holidays
• Disability and basic life insurance
• Family-forming assistance
• Mental health program

About the company

DoorDash is a technology and logistics company that started by enabling door-to-door delivery. The company aims to empower local economies and expand to provide any and all goods.