Insurance Claims Supervisor

The role

You will lead a team of Claims Specialists and drive high-quality claims handling. You will also implement AI-enabled workflows and automation into daily operations.

What you will do

• Lead, coach, and develop a high-performing team
• Direct daily claims operations by prioritizing and allocating work
• Monitor quality, productivity, and capacity
• Provide hands-on guidance and quality oversight for complex and escalated matters
• Lead team adoption of new workflows, automation, and AI-enabled tools
• Partner with Engineering, Product, and Data Science to test and implement improvements
• Use team performance data to improve quality and efficiency
• Partner with carriers, TPAs, Legal, and support teams to resolve escalations

Required qualifications

• 4+ years handling complex bodily injury or property claims or working within a complex insurance operations setting
• 1+ years of direct people management experience
• Experience partnering with Engineering, Product, Data Science, and Operations teams
• Strong analytical and data-driven decision-making skills
• Executive communication and stakeholder management
• Experience building scalable operational processes and governance models

Nice to have

• Experience leading or supporting AI, automation, digital transformation, or technology-enabled operational improvements

Benefits

• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• Wellness benefits
• Commuter benefits match
• Paid time off
• Paid sick leave
• Medical, dental, and vision benefits
• 11 paid holidays
• Disability and basic life insurance
• Family-forming assistance
• Mental health program

About the company

DoorDash is a technology and logistics company that started by enabling door-to-door delivery. The company is growing rapidly and aims to be a platform for any and all goods.