Associate Manager Product Operations, Autonomy Commercialization - DoorDash Dot

The role

You will build strategy and operational mechanisms to onboard and manage merchant performance for autonomy and robotics. You will own merchant adoption KPIs and create a feedback loop between the field and product engineering teams.

What you will do

• Own merchant adoption and performance KPIs for autonomy end-to-end
• Build playbooks and operational mechanisms to onboard merchants to autonomy
• Partner with sales, account management, and field ops to recruit merchant cohorts
• Design experiments to test new merchant-facing features and handoff models
• Define merchant performance benchmarks and run accountability cadences
• Stand up the feedback loop from the field back to product and engineering
• Advocate for merchant constraints in product reviews, roadmap planning, and launch decisions

Required qualifications

• Bachelor's degree in business, operations, or a related field, or equivalent related experience
• 3–6 years of experience in Strategy & Operations, Merchant/Partner Success, Product Operations, Business Strategy, or a closely related field
• Experience owning a partner-facing KPI end-to-end
• Experience building operational mechanisms from scratch
• Comfortable working in the field with merchants and on-the-ground ops teams
• Ability to define, instrument, and analyze KPIs
• Clear communication skills across different audiences
• Bias toward action in ambiguous, early-stage environments

Nice to have

• experience launching new technology, hardware, or operationally complex products with external partners

Benefits

• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• wellness benefits
• commuter benefits match
• paid time off
• paid sick leave
• medical, dental, and vision benefits
• 11 paid holidays
• disability and basic life insurance
• family-forming assistance
• mental health program

About the company

DoorDash is a technology and logistics company that aims to empower local economies. DoorDash Labs is an independent team within DoorDash that explores robotics and automation to transform last-mile logistics.