Client Success Manager, Scale, DoorDash for Business

The role

Scaled Client Success Managers own product adoption, education, and onboarding for a pooled segment of longtail unmanaged customers in North America. You will deliver enablement and activation through digital-first programs and one-to-many models.

What you will do

• Support a pooled segment of customers through a one-to-many model
• Own customer education and onboarding programs at scale
• Drive product adoption through targeted, repeatable plays
• Lead customer conversations to review programs and diagnose gaps
• Use data to spot signals of product growth and diagnose activation bottlenecks
• Test and iterate on campaigns and digital touchpoints

Required qualifications

• Minimum 2 years of experience in digital customer success, consultative sales or product operations
• Can identify whitespace within complex customer organizations and translate customer needs into scalable product opportunities
• Proven capability to thrive in an ambiguous environment
• Effective communicator, both verbally and in writing
• Ability to analyze, pull, and coordinate data across multiple sources
• Ability to learn independently and juggle multiple priorities
• Proactively inform teams of your workflow and raise your hand for special projects
• Actively seek guidance from peers and cross-functional partners, and both ask for and action feedback
• Know how to take broad challenges or opportunities and turn them into actionable projects with clear milestones and goals, with minimal guidance

Nice to have

• Experience in food delivery and/or at a SaaS company

Benefits

• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• Wellness benefits
• Commuter benefits match
• Paid time off
• Paid sick leave
• Medical, dental, and vision benefits
• 11 paid holidays
• Disability and basic life insurance
• Family-forming assistance
• Mental health program

About the company

DoorDash is a technology and logistics company that started by enabling door-to-door delivery. Their mission is to empower local economies by building connections with businesses across the nation.