Senior Associate, Merchant Strategy & Operations

The role

You will drive impact by solving problems through data-driven decision-making and cross-functional collaboration. You will either lead the support experience for merchants or own the strategy and execution for growing and onboarding new merchants.

What you will do

• Build strategy for helping merchants succeed once live on DoorDash
• Provide fast and seamless solutions for merchant issues
• Use data-driven decision-making to drive go-to-market and execution for new initiatives
• Work cross-functionally with product, operations, marketing, sales, finance, and analytics teams
• Lead the support experience for merchants
• Transform support into a tech-first, scalable, and seamless experience
• Identify where more selection is needed
• Shape how to attract and convert merchants
• Streamline the path from first conversation to live on the platform

Required qualifications

• Bachelor’s degree or higher
• 3-4 years of experience in consulting, strategy, operations, banking, technology, or related experience
• Proven track record of working on highly cross-functional initiatives
• Proven track record of managing towards ambitious goals
• Proven track record of succeeding in complex environments
• Ability to pull data in SQL
• Ability to model in Excel
• Clear, concise written and verbal communications

Nice to have

• high-growth or early-stage startup experience
• experience leading a team

Benefits

• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• wellness benefits
• commuter benefits match
• paid time off
• paid sick leave
• medical, dental, and vision benefits
• 11 paid holidays
• disability and basic life insurance
• family-forming assistance
• mental health program
• equity grants

About the company

DoorDash is a technology and logistics company that aims to empower local economies. The company is growing rapidly and seeks to expand from food delivery to all goods.