Senior Customer Success Manager

The role

You will drive strategic partnership, retention, and growth for a portfolio of high-value SMB customers. You will act as a trusted advisor throughout the customer lifecycle, from onboarding to renewal and expansion.

What you will do

• Manage a high-value portfolio of customers in key strategic markets
• Own the full customer lifecycle including onboarding, adoption, renewal, and growth
• Develop and execute tailored account strategies
• Lead high-impact business reviews and planning sessions with senior and executive stakeholders
• Build relationships with key decision-makers to provide strategic guidance
• Collaborate with Account Managers to drive expansion opportunities
• Analyze customer performance, ROI, and product adoption
• Surface insights to inform product, go-to-market, and customer experience improvements

Required qualifications

• 5+ years of experience in Customer Success, Account Management, or a similar customer-facing role
• Strong verbal and written communication skills
• Experience managing a portfolio of customers with varying levels of complexity
• Ability to build relationships with stakeholders and influence outcomes
• Data-driven with ability to interpret performance metrics and translate insights into strategies
• Highly organized with ability to manage multiple priorities

Nice to have

• Prior experience working in the hospitality or restaurant industry

Benefits

• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• Wellness benefits
• Commuter benefits match
• Paid time off
• Paid sick leave
• Medical, dental, and vision benefits
• 11 paid holidays
• Disability and basic life insurance
• Family-forming assistance
• Mental health program

About the company

DoorDash is a technology and logistics company that aims to empower local economies. The company is growing rapidly and seeks to expand from food delivery to providing all types of goods.