Associate Manager, Merchant Strategy & Operations

The role

You will lead the support experience for merchants by owning the strategy and execution of how they are served once live on the platform. You will build strategies to minimize operational friction and use data-driven decision-making to drive go-to-market execution for new initiatives.

What you will do

• Build the strategy for helping merchants succeed once they are live on DoorDash
• Provide fast and seamless solutions when merchants face issues
• Minimize operational friction
• Use data-driven decision-making to drive go-to-market and execution for new initiatives
• Work cross-functionally with product, operations, marketing, sales, finance, and analytics teams

Required qualifications

• Bachelor's degree
• 4-6 years of experience in consulting, strategy, operations, technology, or related experience
• Ability to operate in a fast-paced, ambiguous environment
• Experience working on analytical projects
• Strong written and verbal communication skills
• Success leading projects across teams
• Comfortable leveraging AI tools to improve productivity, decision-making, and problem-solving

Nice to have

• proficiency in SQL

Benefits

• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• wellness benefits
• commuter benefits match
• paid time off
• paid sick leave
• medical, dental, and vision benefits
• 11 paid holidays
• disability and basic life insurance
• family-forming assistance
• mental health program
• flexible paid time off/vacation for salaried roles

About the company

DoorDash is a technology and logistics company that started by enabling door-to-door delivery. Its mission is to empower local economies.