Senior Manager, Strategy & Operations, DoorDash for Business

The role

You will set audience and product growth strategies for DoorDash for Business. You will lead a team to identify customer segments, evaluate new product opportunities, and drive platform adoption through CRM and in-app merchandising.

What you will do

• Set audience growth and product growth strategies
• Partner cross-functionally with Product, Marketing, Sales, Customer Success, Analytics, Finance, Operations, and Engineering
• Create scalable growth playbooks, dashboards, research processes, and operating cadences
• Drive growth for the core platform using CRM and in-app merchandising
• Evaluate net-new product opportunities by sizing markets and validating demand
• Own voice-of-customer feedback loops to inform product roadmaps
• Use SQL, AI tools, customer research, and product analytics to uncover insights
• Build frameworks and processes to move ideas from insight to action
• Manage and lead a high-performing team

Required qualifications

• 10+ years of experience in product growth, audience growth, GTM strategy, business operations, product strategy, commercial strategy, growth marketing, or consulting
• Proven track record at high-growth companies with growing audiences in a B2B2C business model
• Hands-on experience with CRM and in-app merchandising
• Experience driving activation, engagement, retention, and revenue at scale
• Experience in customer segmentation, persona prioritization, market sizing, funnel analysis, activation, retention, and expansion opportunities
• Experience driving product growth strategy including adoption, engagement, onboarding, feature usage, lifecycle motions, packaging, positioning, and customer value creation
• Experience evaluating net-new product opportunities
• Strong SQL fluency
• Ability to use AI, automation, and emerging technologies
• Ability to turn customer feedback, behavioral data, sales insights, and support signals into recommendations
• Ability to turn ambiguous opportunities, customer insights, and data into clear narratives
• Track record of building and managing high-performing teams

Nice to have

• MBA from a top-tier university
• Experience at a leading strategy consulting firm, ideally McKinsey & Company, Bain & Company, or Boston Consulting Group

Benefits

• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• Wellness benefits
• Commuter benefits match
• Paid time off
• Paid sick leave
• Medical, dental, and vision benefits
• 11 paid holidays
• Disability and basic life insurance
• Family-forming assistance
• Mental health program

About the company

DoorDash is a technology and logistics company that aims to empower local economies. The company is expanding from food delivery to providing any and all goods.