Associate, Emerging Retail Partnerships

New York, NY; San Francisco, CA; Los Angeles, CA; Chicago, IL; Seattle, WA; Austin, TX. Posted a month ago

The role

You will support the day-to-day management of merchant partners to help them grow with DoorDash. You will own relationships with enterprise retailers and ecommerce logistics providers to drive growth. This role involves running merchant calls, business reviews, and supporting negotiations.

What you will do

Own relationships with leading enterprise retailers and ecommerce logistics providers.
Be the day-to-day point of contact for a portfolio of strategic partners.
Run merchant calls and business reviews.
Build presentations and materials that tell the story of the account.
Resolve issues using established processes and internal resources.
Use playbooks and merchant data to flag negative trends and spot growth opportunities.
Support upsells, cross-sells, expansions, launches and renewals.
Use product knowledge and market feedback to help shape the roadmap and go-to-market strategy.
Rally teams across operations, finance, product and beyond to solve problems.

Required qualifications

Build trusted relationships with merchant and customer contacts.
Know commercial terms and prepare and drive deals with data and analysis.
Turn performance data and merchant feedback into account plans and growth recommendations.
Show initiative and resilience when priorities shift.
Communicate clearly in writing and in conversation.
Bachelor's degree in a relevant field.

Nice to have

2+ years of experience in a client-facing role.
Experience in the retail, logistics or parcel industry.
Fast-paced or startup experience, including working on a fast-growing product that is still taking shape.

Benefits

401(k) plan with employer matching
16 weeks of paid parental leave
Wellness benefits
Commuter benefits match
Paid time off
Paid sick leave
Medical, dental, and vision benefits
11 paid holidays
Disability and basic life insurance
Family-forming assistance
Mental health program

About the company

DoorDash is a technology and logistics company that started by enabling door-to-door delivery. The company aims to empower local economies and expand to provide any and all goods.