Associate, Strategy & Operations, Merchant Onboarding & Experience

The role

This role focuses on improving the end-to-end onboarding experience for small and medium-sized merchants. You will identify process inefficiencies, build visibility tools, and drive scalable solutions across cross-functional teams.

What you will do

• Build dashboards to monitor onboarding timelines and identify delays.
• Develop a shared tracker for blocked cases and analyze trends.
• Design and refine onboarding workflows for new integration types.
• Translate workflow gaps into actionable product requirements for systems like SFDC.
• Partner with MXO, GTMT, IA, Sales, and Product to ensure alignment.
• Create and maintain onboarding performance dashboards to track SLAs and OKRs.

Required qualifications

• 2+ years of experience in a fast-paced environment building and optimizing processes.
• Proficient in SQL.
• Ability to use data to uncover insights and inform decisions.
• Strong cross-functional collaborator.
• Ability to drive accountability and keep complex projects on track.
• Strategic and analytical mindset.
• Exceptional communication and stakeholder management skills.
• Systems- and process-oriented.

Benefits

• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• Wellness benefits
• Commuter benefits match
• Paid time off
• Paid sick leave
• Medical, dental, and vision benefits
• 11 paid holidays
• Disability and basic life insurance
• Family-forming assistance
• Mental health program

About the company

DoorDash is a technology and logistics company that started by enabling door-to-door delivery. The company aims to empower local economies and expand to provide any and all goods.