Technical Account Manager - Grocery & Retail Services

The role

You will guide merchants on how DoorDash enterprise SaaS products fit into their business and tech infrastructure. You will act as a consultant and contributor to the sales process to drive growth for the Grocery & Retail Services business.

What you will do

• Guide merchants on how DoorDash enterprise SaaS products fit into their business, team and tech infrastructure
• Become an expert in product suite and enterprise grocery/retail tech stacks, processes, and common pain points
• Help merchants understand how their key infrastructure can connect to home-grown offerings
• Act as a consultant and key contributor to the sales process
• Scale the Retail & Grocery Services business
• Help merchants customize and optimize their first-party digital shopping experience
• Partner on building technical infrastructure by creating roadmaps and identifying growth vectors
• Operate at the lowest level of detail to ensure successful execution

Required qualifications

• 6-10+ years of professional experience in solutions architecture, sales engineering, growth, product, product ops, strategy/biz ops, or technical GTM roles
• Strong communicator with high EQ
• Extreme sense of ownership
• Systems thinker
• Ability to move fast
• Ability to toggle between strategic and tactical

Nice to have

• e-commerce experience

Benefits

• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• Wellness benefits
• Commuter benefits match
• Paid time off
• Paid sick leave
• Medical, dental, and vision benefits
• 11 paid holidays
• Disability and basic life insurance
• Family-forming assistance
• Mental health program
• Equity grants

About the company

DoorDash is a technology and logistics company that started by enabling door-to-door delivery. The company is looking to expand from food delivery to any and all goods.