Associate Manager, Customer Success

The role

You will lead a team of SMB Customer Success Managers in North America. You will mentor the team, develop retention strategies, and execute initiatives to influence product adoption and client ROI.

What you will do

• Mentor, inspire and grow the team of Customer Success Managers in North America
• Develop best practices, user adoption, and retention strategy
• Partner with Onboarding and Sales for successful implementations
• Track account performance and health through engagement data
• Identify and proactively eliminate churn risk
• Maintain deep understanding of the product
• Speak with customers about relevant features and functionality

Required qualifications

• Prior experience in Customer Success, Account Management, or related customer-facing position within top-tier SaaS company
• 2+ years people management and development experience
• Experience in a high-growth, fast paced team environment
• Proven track record of conducting quantitative analysis to derive insights and implement growth strategies
• Strong experience with Salesforce, Looker, and Gainsight (or other Customer Success Platform)

Benefits

• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• Wellness benefits
• Commuter benefits match
• Paid time off
• Paid sick leave
• Medical, dental, and vision benefits
• 11 paid holidays
• Disability and basic life insurance
• Family-forming assistance
• Mental health program
• Flexible paid time off/vacation for salaried roles

About the company

DoorDash is a technology and logistics company that aims to empower local economies. The company is growing rapidly and seeks to expand from food delivery to all goods.