Analyst, Global Operations Center

The role

The GOC Analyst supports the 24/7 Global Operations Center through real-time monitoring, incident triage, and operational response. This role involves assessing risk, executing SOPs, and providing analytical context to support decision-making.

What you will do

• Monitor dashboards, alerts, inbound reports, and open-source signals.
• Triage incidents and follow established SOPs.
• Support incident command activities through documentation and coordination.
• Track ongoing incidents and global events to maintain situational awareness.
• Conduct initial fact-finding and source validation.
• Escalate issues to the GOC Manager or Risk Intelligence team.
• Produce concise shift reports and conduct handovers.
• Participate in drills, retrospectives, and continuous improvement efforts.
• Operate calmly under pressure during high-impact incidents.

Required qualifications

• 3+ years in a GSOC, GOC, SOC, or comparable 24/7 operations or incident response environment.
• Working knowledge of incident triage, escalation protocols, and operational playbooks.
• Ability to assess information quality, identify trends or anomalies, and provide operational context.
• Comfort using open-source tools and publicly available information.
• Ability to assess risk, prioritize tasks, and act decisively under pressure.
• Comfort working across monitoring dashboards, ticketing systems, communication platforms, and basic analytics tools.
• Ability to document incidents clearly and communicate with leaders and partners.
• Ability to follow process and maintain attention to detail across rotating shifts.
• Ability to work rotating shifts as part of a 24/7 global operations model.
• Bachelor’s degree, or equivalent professional or military experience.

Nice to have

• Basic OSINT Familiarity (training provided as needed)

Benefits

• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• Wellness benefits
• Commuter benefits match
• Paid time off
• Paid sick leave
• Medical, dental, and vision benefits
• 11 paid holidays
• Disability and basic life insurance
• Family-forming assistance
• Mental health program

About the company

DoorDash is a technology and logistics company that started by enabling door-to-door delivery. The Global Safety and Security team advances DoorDash through the protection of people, property, operations, brand, and reputation.