Manager, People Advocacy

The role

You will lead efforts to maintain optimal work environments and foster positive relationships between employees and leadership. You will partner with cross-functional teams to identify and address issues impacting the employee experience of customer-facing teammates.

What you will do

• Design, develop and execute employee advocacy strategy.
• Drive positive employee relations with partners across the organization.
• Develop and leverage communication channels for employee feedback.
• Create and implement training to improve people leadership skills.
• Monitor Employee Relations trends and law changes.
• Inform leadership about potential impacts of new initiatives on employee experience.
• Research and respond to employee relations matters virtually and in person.
• Provide guidance to leaders to resolve concerns and mitigate employment risk.
• Assess working conditions, safety, employee experience and leadership effectiveness.
• Gather and analyze employee data to identify areas of focus.

Required qualifications

• At least 7 years of relevant experience in employee relations, human resources, employment law or labor relations
• Bachelors and/ or Masters in Human Resources or Labor Relations
• Mastery of employment law basics and performance management best practices
• Ability to translate data and predictive analytics into action plans
• Excellent interpersonal skills
• Strong emotional intelligence (EQ)
• Exceptional communication skills (both written and oral)
• Capacity to establish trust and wield influence across all organizational levels
• Experience diffusing tension and effectively mediating conflict
• Presentation, training design and facilitation experience

Nice to have

• Prior experience supporting a call center / customer service center

Benefits

• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• Wellness benefits
• Commuter benefits match
• Paid time off
• Paid sick leave
• Medical, dental, and vision benefits
• 11 paid holidays
• Disability and basic life insurance
• Family-forming assistance
• Mental health program

About the company

DoorDash is a technology and logistics company that started by enabling door-to-door delivery. Its mission is to empower local economies.