Associate Manager, B2B Retention Marketing, DoorDash for Business

The role

You will create communications and lifecycle programs to increase adoption and activation of the DoorDash for Business product suite. You will use CRM channels like email, push notifications, SMS, and in-app messaging to move business metrics.

What you will do

• Develop, test and implement CRM strategies to improve key business metrics.
• Create strategy and framework to personalize communications.
• Execute end-to-end campaigns from strategy brief to launch.
• Manage cross-functional relationships with product marketing, operations, and product partners.
• Manage campaign strategy including creative review and audience segmentation.
• Analyze campaign results and create performance reports.
• Align with partner teams to share best practices and insights.

Required qualifications

• 4-6+ years of experience in marketing or growth overall
• 3+ years of experience in lifecycle, email, CRM, or retention marketing
• Deep familiarity with CRM platforms (e.g. Braze, Iterable, Salesforce Marketing Cloud)
• Experience executing across email, push, SMS, and in-app channels
• Analytical skills to run structured experiments and interpret results
• Ability to use data to diagnose funnel breakdowns
• Strong cross-functional collaboration skills
• High agency and an ownership mindset
• Familiarity with data visualization platforms such as Sigma, Tableau, etc.
• Extremely organization, dependability, and ability to multi-task
• Bachelor’s degree or equivalent experience

Nice to have

• Experience working in B2B / B2B2C

Benefits

• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• Wellness benefits
• Commuter benefits match
• Paid time off
• Paid sick leave
• Medical, dental, and vision benefits
• 11 paid holidays
• Disability and basic life insurance
• Family-forming assistance
• Mental health program

About the company

DoorDash is a technology and logistics company that started by enabling door-to-door delivery. DoorDash for Business provides meals solutions to companies.