Director, Strategy & Operations (DashOS)

The role

The Director of Strategy & Operations will set strategic direction and lead business operations for DashOS. This person will translate long-term vision into financial plans, product priorities, and an operating model to support growth and merchant retention.

What you will do

• Set the strategy and own business performance
• Lead annual and quarterly planning and financial forecasts
• Shape the product and growth roadmap
• Partner with Product and Engineering on hardware, software, payments, and integrations
• Lead go-to-market strategy including positioning and pricing
• Design and scale the operating model
• Own product operations and partner with post-sales leaders
• Align leaders and navigate strategic tradeoffs
• Develop a strong leadership team by hiring and coaching managers and operators

Required qualifications

• 12+ years of experience leading strategy and operations in a complex, high-growth business
• 7+ years of experience leading multidisciplinary organizations through managers
• Strategic thinking, analytical judgment, and product sense
• Understanding of financial planning, pricing, and unit economics
• Understanding of how go-to-market execution and post-sales operations work together
• Ability to communicate clearly with executives and influence decisions
• Ability to solve problems from first principles
• Ability to move between long-term strategy and operational detail

Nice to have

• Experience in restaurant technology, POS, payments, or B2B SaaS

Benefits

• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• Wellness benefits
• Commuter benefits match
• Paid time off
• Paid sick leave
• Medical, dental, and vision benefits
• 11 paid holidays
• Disability and basic life insurance
• Family-forming assistance
• Mental health program
• Equity grants

About the company

DoorDash is a technology and logistics company that aims to empower local economies. The DashOS business helps merchants grow through technology connecting customer channels with the DoorDash ecosystem.