Sr. Associate, Marketing Product Operations

The role

You will become an expert in CRM tools to train operators, document processes, and partner with Product and Engineering to influence tool roadmaps. You will also program manage migrations to new tools through capacity planning and forecasting.

What you will do

• Become an expert in CRM tools and how operators use them to build campaigns
• Identify friction in tooling and processes alongside CRM operators
• Work directly with Product and Engineering to define requirements and influence the roadmap
• Create and maintain documentation for CRM operators
• Design and deliver enablement and training
• Program-manage migrations to new tools
• Build processes from scratch where needed

Required qualifications

• 3+ years of experience as a CRM operator, building and launching campaigns in a CRM platform
• Technical expertise in a CRM platform (Braze, Salesforce, Iterable, etc.)
• Experience creating documentation and training or enablement materials for internal teams
• Program management skills, including supporting migrations to new tools
• Ability to partner with Product and Engineering teams

Nice to have

• Experience writing internal documentation, training materials, or adoption playbooks
• Experience with capacity planning and forecasting
• Experience within a product or product marketing org
• Experience working with DS/Analytics team
• Experience working across multiple brands/audiences (e.g., consumer, B2B, international)

Benefits

• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• Wellness benefits
• Commuter benefits match
• Paid time off
• Paid sick leave
• Medical, dental, and vision benefits
• 11 paid holidays
• Disability and basic life insurance
• Family-forming assistance
• Mental health program

About the company

DoorDash is a technology and logistics company that started by enabling door-to-door delivery. The company aims to empower local economies and expand to provide any and all goods.