Associate Manager, Marketing Product Operations, CRM Automation

New York, NY; San Francisco, CA; Los Angeles, CA; Sunnyvale, CA; Seattle, WA; Chicago, IL; Austin, TX; Denver, CO; Atlanta, GA; Miami, FL; Boston, MA; Washington D.C.. Posted 16 days ago

The role

You will own the CRM automation roadmap by developing AI-powered tools to help Campaign Operators build, edit, QA, and monitor campaigns. You will partner with Martech and Marketing teams to design and scale internal workflows that remove manual work.

What you will do

Own and evolve the CRM automation roadmap using internal AI tools
Identify high-effort manual steps in campaign workflows and design AI-assisted automations
Apply AI to campaign QA and ongoing monitoring
Partner cross-functionally with Campaign Operators, Marketing, Martech, and Product
Track and report on adoption, time saved, and campaign error rates
Build documentation, SOPs, and training for Campaign Operators

Required qualifications

4+ years of experience in marketing technology, marketing operations, CRM marketing, program management, or a similar operational role at a technology company
Hands-on experience building, editing, or operating CRM campaigns in marketing automation platforms (Braze, Salesforce Marketing Cloud, Iterable, Responsys, or similar)
Fluency with AI tools (e.g., ChatGPT, Claude, Copilot)
Demonstrated ability to coordinate cross-functional projects
Comfort working with data to track adoption and efficiency metrics
Strong written and verbal communication skills
Detail-oriented with a high bar for quality

Nice to have

Experience building automations or workflows with AI tools, scripts, APIs, or low-code/no-code platforms
Experience working across multiple brands/audiences (e.g., consumer, B2B, international)
Basic SQL knowledge for querying campaign or usage data
Experience writing internal documentation, training materials, or adoption playbooks

Benefits

401(k) plan with employer matching
16 weeks of paid parental leave
Wellness benefits
Commuter benefits match
Paid time off
Paid sick leave
Medical, dental, and vision benefits
11 paid holidays
Disability and basic life insurance
Family-forming assistance
Mental health program

About the company

DoorDash is a technology and logistics company that started by enabling door-to-door delivery. The company aims to empower local economies and expand to provide any and all goods.