Research Operations Manager

The role

You will serve as the operational backbone for the research team. You will own systems, tools, vendors, and AI-powered processes to scale research efforts.

What you will do

• Own the end-to-end lifecycle of research vendor relationships
• Manage relationships with research tool providers, recruiting agencies, and other third-party partners
• Own the research team's budget, including tracking spend and forecasting needs
• Lead the strategy and execution of participant recruiting across studies
• Partner with researchers, engineering, and design to evaluate and scale AI-based tools
• Champion a culture of experimentation within the research team
• Design and maintain operational infrastructure like research repositories and documentation standards
• Partner across brands and regions to extend research operations infrastructure globally

Required qualifications

• 7+ years of experience in research operations, UX operations, or a closely related role
• Experience managing contractors or full-time employees
• Demonstrated experience managing research vendors and procurement processes
• Experience owning and forecasting operational or project budgets
• Experience with research repositories and recruiting platforms (UserTesting, Qualtrics, etc.)
• Familiarity with prompt engineering or working with LLMs in a research or operations context
• A systems thinker
• Strong communicator who can influence without authority
• High degree of self-direction

Nice to have

• Excitement to build tools using AI

Benefits

• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• Wellness benefits
• Commuter benefits match
• Paid time off
• Paid sick leave
• Medical, dental, and vision benefits
• 11 paid holidays
• Disability and basic life insurance
• Family-forming assistance
• Mental health program
• Equity grants

About the company

DoorDash is a technology and logistics company that builds intelligent, last-mile delivery technology to grow and empower local economies.