Senior Associate, Strategy & Operations, DoorDash for Business (Self Serve Meal Manager)

The role

You will grow and run the Self-Serve Meal Manager product by managing the customer funnel. You will analyze data, work with customers, and influence the product roadmap.

What you will do

• Analyze the self-serve funnel from visitor to repeat ordering
• Run experiments on acquisition, onboarding, selection, and promotions
• Write SQL daily to size problems and segment customers
• Build dashboards and automated checks
• Email customers and resolve issues through proactive outreach
• Translate customer problems into trends for product and engineering
• Root cause order defects like late deliveries or failed drop-offs
• Build AI-assisted workflows to automate processes
• Bring data to product, engineering, and operations partners as recommendations

Required qualifications

• 2–5 years of experience in strategy and operations or growth
• Fluent in SQL
• Experience running growth or conversion experiments
• Comfortable in customer-facing work
• Extremely comfortable using AI (e.g., Claude, ChatGPT, Cursor, or similar)
• Ability to own problems end to end from diagnosis to rollout

Nice to have

• Experience at a marketplace company
• Experience at a high-growth B2B startup
• Experience at an early-stage AI company

Benefits

• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• Wellness benefits
• Commuter benefits match
• Paid time off
• Paid sick leave
• Medical, dental, and vision benefits
• 11 paid holidays
• Disability and basic life insurance
• Family-forming assistance
• Mental health program
• Equity grants

About the company

DoorDash is a technology and logistics company that empowers local economies. They are growing from a food delivery service into a company that handles any and all goods.