Supervisor, Onsite Support Operations, DoorDash for Business

The role

You will lead the onsite support team end to end. You will manage workforce, program standards, hiring, and training to improve the customer experience.

What you will do

• Forecast onsite staffing needs by site, day, and meal window
• Build schedules and manage attendance, call-outs, and backfill
• Define and maintain the onsite playbook for setup, food handling, and communication
• Run site audits and implement corrective actions
• Own the code of conduct, professional standards, and safety expectations
• Handle performance management and escalations
• Manage the pipeline for onsite roles and hit hiring targets
• Design and run onboarding and ongoing training
• Develop team leads and high performers into supervisors
• Report team scorecard performance to leadership

Required qualifications

• 5+ years of experience in operations, workforce management, or frontline team leadership
• 2+ years managing managers or team leads, or a large frontline team (20+)
• Track record of hiring and building training programs that shorten ramp time
• Strong analytical thinker comfortable with scheduling, forecasting, and KPI tools (Sigma, Sheets, or similar)
• Communicate clearly, set standards, give direct feedback, and hold the line
• Comfortable in a fast-moving, ambiguous environment

Nice to have

• Experience with a distributed, multi-site workforce
• Vendor or contractor management experience
• B2B or enterprise customer-facing operations experience
• Food safety certification

Benefits

• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• Wellness benefits
• Commuter benefits match
• Paid time off
• Paid sick leave
• Medical, dental, and vision benefits
• 11 paid holidays
• Disability and basic life insurance
• Family-forming assistance
• Mental health program

About the company

DoorDash is a technology and logistics company that started by enabling door-to-door delivery. DoorDash for Business provides meal solutions to companies through the Meal Manager automated meal program.