Senior Manager, New Verticals - Fulfillment Strategy & Operations

The role

You will lead a team of three to improve merchant experience and occasion quality for New Verticals fulfillment. You will develop strategic plans, build tech solutions with cross-functional partners, and use data to drive business impact.

What you will do

• Lead a team of three focused on merchant experience and occasion quality
• Spearhead cross-functional projects with Engineers, Data Scientists, and Product Managers
• Develop and implement tech solutions to increase selection
• Own and deliver on improving key quality and cost metrics
• Create and execute quarterly and annual strategic plans
• Build strategic initiatives and drive innovation
• Work with data to drive business decision-making
• Set strategy for improving merchant tools and workflows
• Identify risks and develop plans for fulfillment quality during high-volume occasions

Required qualifications

• 8-12+ years of experience in high-performing cultures such as tech, operations, strategy, consulting, banking, or startups
• Prior people management experience
• Experience hiring and developing a team
• Completed Bachelor’s Degree in finance, economics, computer science, engineering, or a related field
• Proficiency with SQL
• Proficiency with data visualization tools
• Ability to identify how to automate repeatable tasks using AI tools like Claude, Cursor, Gemini or Copilot

Nice to have

• Prior experience in e-commerce fulfillment or marketplace operations
• MBA

Benefits

• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• Wellness benefits
• Commuter benefits match
• Paid time off
• Paid sick leave
• Medical, dental, and vision benefits
• 11 paid holidays
• Disability and basic life insurance
• Family-forming assistance
• Mental health program
• Equity grants

About the company

DoorDash is a technology and logistics company that enables door-to-door delivery and is expanding into all goods. Their mission is to empower local economies.