Senior Operations Associate, Labs

The role

You will scale drone delivery across multiple partners and cities in Texas and Tulsa, Oklahoma. You will manage regional operational workstreams, lead a large team across multiple sites, and use data to improve delivery reliability.

What you will do

• Monitor performance across cities and drone partners
• Investigate gaps in delivery reliability and operational efficiency
• Serve as a day-to-day operational contact for multiple drone partners
• Diagnose operational challenges and coordinate execution across teams
• Develop and improve SOPs, launch checklists, and operating routines
• Coordinate operational readiness for new sites and cities
• Use SQL, dashboards, and field observations to identify root causes
• Use AI tools to streamline workflows
• Partner with local teams to support awareness and address feedback

Required qualifications

• Experience managing complex operations or leading projects across multiple sites, markets, or partners
• Ability to use SQL and dashboards to understand performance
• Ability to travel regularly across Texas and Tulsa, Oklahoma

Benefits

• Premium healthcare
• Wellness expense reimbursement
• Paid parental leave

About the company

DoorDash is a technology and logistics company that started by enabling door-to-door delivery. DoorDash Labs is an independent team within DoorDash that explores robotics and automation to transform last-mile logistics.