Account Manager, Japan

Remote Australia. Posted 15 days ago

The role

The Account Manager will nurture relationships with existing customers and identify ways to engage further. This person will act as a trusted point of contact for cloud vendor teams to drive growth and retain customers.

What you will do

Develop understanding of business, cloud management platform, support and services
Maintain knowledge and ownership of responsible customers
Own communication with vendor teams to show value and revenue growth opportunities
Manage customer-related support escalations to resolution
Negotiate and close long-term commitments with key stakeholders
Identify new workload opportunities within the Customer Cloud Environment / SaaS solutions
Generate new-logo sales to expand territory
Establish a regular cadence with the customer portfolio
Aggregate customer feedback for products and solutions
Provide customer feedback to engineering teams

Required qualifications

2+ years of experience in an Account Management/Customer Success/Customer Engineering role
3+ years of experience at a technology company
Strong verbal/written communication skills in Japanese & English
Strong technical skills to engage with technical teams
Ability to build influential relationships
Excellent operational/administration skills
Analytical and detail-oriented
Ability to zoom in/out from the big picture to the minutiae
A desire to grow within the organization and continuously broaden skill sets
A great sense of humour

Nice to have

Experience with AWS, GCP, or other major public clouds
Cloud Certifications (AWS Cloud Practitioner or Google Cloud Digital Leader certifications)
Additional languages

Benefits

Unlimited Vacation
Flexible Working Options
Health Insurance
Parental Leave
Employee Stock Option Plan
Home Office Allowance
Professional Development Stipend
Peer Recognition Program

About the company

DoiT is a global technology company that works with cloud-driven organizations to leverage the cloud to drive business growth and innovation. They provide DoiT Cloud Intelligence to help customers solve complex multicloud problems.