Account Manager, Japan

Remote Singapore. Posted 15 days ago

The role

The Account Manager will nurture relationships with existing customers and identify ways to engage further. This person will act as a trusted point of contact for cloud vendor teams to drive growth and retain customers.

What you will do

Develop understanding of business, cloud management platform, support and services.
Maintain knowledge and ownership of customers and communicate with vendor teams.
Manage customer-related support escalations to resolution.
Negotiate and close long-term commitments with key stakeholders.
Identify new workload opportunities within the Customer Cloud Environment / SaaS solutions.
Generate new-logo sales to expand territory.
Establish a regular cadence with the customer portfolio.
Aggregate customer feedback to align products and solutions with needs.
Provide customer feedback and requests to engineering teams.
Deliver regular quarterly reviews with customers.

Required qualifications

2+ years of experience in an Account Management/Customer Success/Customer Engineering role.
3+ years of experience at a technology company.
Strong verbal/written communication skills in Japanese & English.
Strong technical skills to engage with technical teams.
Ability to build influential relationships.
Excellent operational/administration skills, analytical, detail-oriented.
A desire to grow within the organization and continuously broaden skill sets.
A great sense of humour and enjoys having fun at work.

Nice to have

Experience with AWS, GCP, or other major public clouds
Cloud Certifications (AWS Cloud Practitioner or Google Cloud Digital Leader certifications)
Additional languages

Benefits

Unlimited Vacation
Flexible Working Options
Health Insurance
Parental Leave
Employee Stock Option Plan
Home Office Allowance
Professional Development Stipend
Peer Recognition Program

About the company

DoiT is a global technology company that works with cloud-driven organizations to leverage the cloud to drive business growth and innovation. They work alongside more than 4,000 customers worldwide.