Quality Improvement Specialist

The role

The Quality Improvement Specialist oversees end to end product quality within warehouse and fulfillment operations. This role drives quality assurance across the product lifecycle from inbound receiving to final shipment.

What you will do

• Inspect incoming shipments, maintain the product standard library, and prevent critical defects.
• Release, hold, or reject product lots and track supplier quality performance.
• Perform in-line inspections, document issues, escalate problems, and oversee product rework.
• Manage product holds, ensuring items are properly quarantined, labeled, and logged in WMS.
• Guide and support site QC Technicians with inspection standards and escalation decisions.
• Apply Lean Six Sigma methods to solve root causes, fix quality gaps, and optimize warehouse processes.
• Develop internal audit plans and lead mock recalls.
• Partner with Product Development on package drop, ship, and integrity testing.
• Monitor product shelf life and collaborate with Inventory Control on disposition and disposal.
• Track monthly floor quality metrics and report key non-conformances for site dashboards.

Required qualifications

• 3+ years in a quality role within manufacturing, warehousing, distribution, or CPG.
• Expertise in QMS, GMP (cosmetic GMP / ISO 22716), ISO 9001, document control, CAPA, traceability, and recalls.
• Hands-on experience with inbound inspection, AQL sampling, defect classification, and supplier quality management.
• Trained in lean manufacturing practices (WCM, TPM, Six Sigma), focus improvements, and root-cause investigations.
• Proficient in WMS software (SAP, HighJump, etc.).
• Experience developing internal audit plans and leading cross-functional audits and quality initiatives.

Benefits

• Comprehensive benefit plans with free premium options, including medical, dental and vision coverage, along with supplemental coverage options
• Free life insurance, short term disability and long term disability
• 401(k) plan with a company match of 100% of the first 3%, and 50% of up to an additional 2% with no vesting period
• Generous accrued vacation time and sick time
• 12 weeks of fully paid parental leave
• 4 weeks of fully paid disability leave
• Free Dollar Shave Club Products

Before you apply

• All applications must be submitted via Greenhouse.
• Candidates must undergo a 10-Panel drug test per the Pre-Employment Drug Testing Policy.
• A failed drug test or refusal to take or complete the drug test will result in withdrawal of the conditional job offer.

About the company

Dollar Shave Club is a direct-to-consumer company that provides grooming and personal care essentials. They are expanding into new categories and new markets.