Loan Operations Manager

The role

The Loan Operations Manager leads teams managing mortgage, consumer, and commercial loan portfolios from approval to service. This leader owns the accuracy, speed, and compliance of closing, documentation, funding, boarding, servicing, and post-closing quality control.

What you will do

• Oversee mortgage processing, underwriting support, closing, funding, and post-closing.
• Manage secondary market delivery, investor conditions, and file readiness.
• Ensure timely TRID disclosures, escrow setup, flood and insurance tracking, and HMDA data integrity.
• Direct documentation, funding, and boarding for consumer loans.
• Maintain turnaround standards for indirect and direct consumer loans.
• Monitor adverse action, privacy, and disclosure requirements.
• Supervise commercial loan documentation, closing coordination, collateral perfection, and loan boarding.
• Track insurance, UCC filings, covenants, financial reporting requirements, and exception reports.
• Perform and oversee quality control reviews and drive correction of exceptions.
• Hire, train, schedule, coach, and evaluate loan operations staff.

Required qualifications

• Bachelor’s degree in business, finance, or a related field, or equivalent experience.
• Five or more years of loan operations experience in a bank or credit union, including mortgage and commercial or consumer lending.
• Two or more years leading or supervising a team.
• Working knowledge of TRID, RESPA, Regulation Z, HMDA, ECOA, flood, and BSA requirements.
• Proficiency with a core banking platform, a loan origination system, and Microsoft Office.
• Clear, friendly communicator.
• Detail oriented, organized, and steady under deadline pressure.
• Strong coach who develops people and builds a team.
• Sound judgment on exceptions.

Nice to have

• Experience in the Northeast Florida market
• Experience with secondary market delivery, SBA, or construction lending
• Certifications such as CMB, CRCM, or similar

Benefits

• Health/dental/vision/life insurance
• 401(k) matching
• learning/educational incentives
• Volunteer Time Off
• well-being programs
• company events
• self improvement/productivity tools

Before you apply

• Offers of employment are conditional upon satisfactory completion of pre-employment background verification (including E-Verify).

About the company

DLP Bank is committed to delivering a banking experience that helps customers dream bigger, live better, and prosper more.