Legal Operations Associate

The role

This individual will support the operational infrastructure of the Legal team. They will manage legal systems, partner cross-functionally, and drive efficiency and innovation across the legal organization.

What you will do

• Design and lead legal team workflows, policies, and processes.
• Implement and manage legal technology tools.
• Drive legal department KPIs, reporting, and dashboards.
• Support the rollout of Legal's front door in Jira Service Management.
• Oversee outside counsel and legal vendor engagements, onboarding, and billing.
• Manage the legal team's tech stack and collaborate with IT.
• Partner with IT, Finance, Procurement, Compliance, and other teams on operational initiatives.
• Ensure smooth communication between Legal and business stakeholders.
• Translate process needs into practical configurations and refine workflows.
• Coordinate with CIT and the Atlassian team for platform guidance and troubleshooting.

Required qualifications

• 3+ years of experience in legal operations, project management, or operations roles within a legal department or law firm.
• Strong track record for project management and process optimization.
• Excellent communication, collaboration, interpersonal and organizational skills.
• Eagerness to learn new things and ability to navigate complicated and nuanced issues.
• Familiarity with knowledge management, content organization and access controls.
• Ability to translate business requirements into system configurations, troubleshoot issues and document changes.
• BA/BS from a top university and excellent academic credentials.

Nice to have

• Tech industry experience and familiarity with commercial transactions
• Background experience with legal systems and technologies such as JSM, Confluence, Ironclad, Spellbook, and Brightflag
• Familiarity with contracting and procurement processes, as well as with negotiating, drafting and advising clients on commercial contracts
• Previously worked in tech and virtual first
• Hands-on JSM administration experience
• Familiarity with team-managed JSM projects and working within shared platform standards
• Experience with Slack-based intake, Rovo or other AI-assisted knowledge and workflow tools

About the company

Dropbox is seeking a highly organized and strategic Legal Operations Associate to join our Legal team.