Sr. Technical Account Manager - Americas

The role

You will build customer relationships and serve as a Dragos Platform power user. You will drive product adoption, solve technical challenges, and ensure successful deployments.

What you will do

• Serve as a Dragos Platform power user to help customers achieve success with technology for ICS security efforts
• Build strong customer relationships with key stakeholders
• Address technical requests and proactively resolve issues
• Provide advice, guidance, and technical know-how for product usage and adoption
• Manage customer expectations and hold them accountable
• Act as an internal champion and know when to sound the alarm
• Conduct health checks and promote self-advocacy
• Engage with internal teams including sales, field operations, technical support, engineering, and product management
• Track key account metrics and communicate progress
• Identify service opportunities, training needs, and areas of improvement

Required qualifications

• 4+ years of experience working in enterprise cybersecurity, as a SOC analyst or cybersecurity engineer
• Knowledge of Industrial Control Systems (ICS) and Operational Technology (OT) systems and environments
• Understanding of SOC/SIEM workflows (Splunk, QRadar, FortiSIEM, Elastic) and cybersecurity concepts such as network segmentation, secure remote access, and vulnerability management
• Familiarity with SecOps concepts (Event Triage, Incident Response, Investigation)
• Customer-first attitude
• Critical thinker with problem-solving skills

Nice to have

• Candidates based in PST or MST

Benefits

• Competitive Equity Package
• Comprehensive Benefits Plan

Before you apply

• All new hires must pass a background check

About the company

Dragos is a global leader in xOT cybersecurity, combining technology, threat intelligence, and expert services. The company is a remote-first mission-driven team.