Senior Technical Account Manager (UK)

The role

You will serve as a trusted advisor to critical infrastructure and industrial organisations across Europe. You will help customers maximise the value of Dragos solutions and strengthen their OT cybersecurity capabilities.

What you will do

• Serve as a trusted advisor and technical advocate for assigned customer accounts.
• Lead customer onboarding and adoption.
• Facilitate goal-setting workshops and planning sessions.
• Guide customers in the operationalisation of key use cases and integration of Dragos.
• Provide ongoing technical guidance, best practices, and recommendations.
• Monitor customer health, platform adoption, and utilisation trends.
• Support the development and execution of engagement and recovery plans for at-risk accounts.
• Conduct regular account reviews and value realisation discussions.
• Deliver technical enablement, workshops, and training.
• Collaborate with Customer Success, Support, Product, Services, and Sales teams.

Required qualifications

• 3+ years' experience working in OT, ICS, or critical infrastructure environments, with knowledge of ICS, SCADA, or DCS systems.
• Experience in security operations, threat detection, threat intelligence, vulnerability management, or related cybersecurity disciplines.
• Strong understanding of industrial cybersecurity, OT/ICS environments, cyber risk management, and security operations workflows.
• Experience applying frameworks such as ISA/IEC 62443, NIST CSF, SANS ICS Five Critical Controls, CAF, the Cyber Resilience Act, and other relevant European frameworks.
• Ability to engage and influence both technical and business stakeholders, delivering workshops, training, and advisory engagements.
• Strong communication, relationship management, and problem-solving skills.

Nice to have

• Familiarity with critical infrastructure regulations and cyber resilience requirements across Europe
• Multilingual candidates, particularly those speaking German and other European languages

Benefits

• Competitive Equity Package
• Comprehensive Benefits Plan

Before you apply

• All new hires must pass a background check

About the company

Dragos is the global leader in xOT cybersecurity, combining technology, threat intelligence, and expert services. The company is a remote-first mission-driven team across North America, Europe, the Middle East, and APAC.