Senior Customer Success Manager (UAE)

The role

You will serve as a trusted advisor to industrial clients in the MEA region. You will drive adoption, ensure satisfaction, and align solutions with customer security goals.

What you will do

• Serve as the primary post-sales point of contact for customers in the MEA region.
• Drive successful onboarding, implementation, and adoption of Dragos solutions.
• Partner with customers to define success criteria and help them achieve measurable outcomes.
• Conduct regular business reviews to assess value realization and identify expansion opportunities.
• Act as the voice of the customer internally by relaying feedback to Product, Engineering, and Sales teams.
• Manage renewals and support customer retention efforts.
• Collaborate with Sales, Professional Services, and Support to ensure a seamless customer experience.
• Travel as needed across the region to build strong relationships and drive customer engagement (up to 30%).
• Monitor and manage customer health metrics, identifying risks early and taking action to ensure account stability and satisfaction.
• Proactively manage and escalate issues as needed, including the development and execution of at-risk account recovery plans.

Required qualifications

• 5+ years of experience in Customer Success, Account Management, or similar roles in cybersecurity, enterprise SaaS, or industrial sectors.
• Proven ability to manage complex customer relationships and influence key stakeholders.
• Experience working with MEA clients and understanding regional business practices and cultures.
• Excellent communication, presentation, and relationship-building skills.
• Comfortable working independently and across time zones in a remote-first environment.

Nice to have

• Familiarity with industrial control systems (ICS), OT security, or critical infrastructure environments
• Multilingual candidates, particularly those speaking Arabic, English and French

Benefits

• Comprehensive Benefits Plan

Before you apply

• All new hires must pass a background check as a condition of employment.

About the company

Dragos is the global leader in xOT cybersecurity, combining technology, threat intelligence, and expert services. The company is a remote-first mission-driven team across North America, Europe, the Middle East, and APAC.