Lead Customer Success Manager - APAC

The role

You will serve as a trusted advisor to clients in the APAC region. You will drive adoption, ensure satisfaction, and align solutions with customer operational and security goals.

What you will do

• Serve as the primary post-sales point of contact for customers in the APAC region.
• Drive successful onboarding, implementation, and adoption of Dragos solutions.
• Establish relationships and partner with customers to define success criteria.
• Own customer success plans and conduct regular business reviews.
• Manage customer retention and health metrics to minimise churn and increase expansion velocity.
• Maintain SFDC and other systems of record with detailed notes.
• Collaborate with Sales, Technical Account Managers, Professional Services, Intelligence, and Support.

Required qualifications

• 5+ years of experience in Customer Success, Account Management, or similar roles in cybersecurity, enterprise SaaS, or industrial sectors including renewal management.
• Excellent communication, presentation, and relationship-building skills.
• Comfortable working independently in a remote-first environment.
• Proven ability to manage complex customer relationships and influence key stakeholders.
• Understanding of cybersecurity and how that translates business level outcomes.
• Strong executive presence, written, and verbal communications skills.
• Willingness to travel 25%.

Nice to have

• Familiarity with industrial control systems (ICS), OT security, or critical infrastructure environments

Benefits

• Comprehensive Benefits Plan

Before you apply

• All new hires must pass a background check

About the company

Dragos is a global leader in xOT cybersecurity, combining technology, threat intelligence, and expert services. The company is a remote-first mission-driven team across North America, Europe, the Middle East, and APAC.