Senior Retail Fulfillment Associate

The role

The Senior Retail Fulfillment Associate will own end-to-end retail fulfillment for major national, regional, club, and distributor accounts. This role involves building reports, analyzing results, managing 3PL partners, and improving fulfillment processes.

What you will do

• Own end-to-end retail fulfillment for major national, regional, club, and distributor accounts.
• Build daily, weekly, and monthly reporting for OTIF, fill rate, allocations, chargebacks and deductions, and 3PL performance.
• Analyze results by retailer, distribution center, carrier, and root cause to drive corrective actions.
• Own inventory allocation reporting and execution with Demand Planning, Sales, and Supply Chain.
• Monitor chargebacks and deductions, gather documentation, support disputes, and address recurring causes.
• Partner with 3PL teams to manage SLAs, KPIs, capacity, routing, appointments, compliance, and escalations.
• Use open and in-transit order data to identify delivery, inventory, and service risks.
• Improve fulfillment processes and support retailer onboarding, routing-guide, and compliance requirements.

Required qualifications

• 4+ years of retail or wholesale fulfillment experience
• Direct operational experience with several of the following: Walmart, Target, Costco, H-E-B, Publix, Kroger, Albertsons, KeHE, and UNFI
• Strong analytical and reporting skills across OTIF, chargebacks and deductions, allocations, fill rate, and service performance
• Advanced Excel skills
• 4+ years of experience managing 3PL fulfillment partners, including KPI and SLA performance, issue escalation, capacity, and continuous improvement
• 2+ years of ERP experience
• Strong knowledge of freight, routing, retailer compliance, and shipping documentation
• Excellent written and verbal communication skills
• A self-starter who works with urgency, takes ownership, supports the team, and is interested in health, wellness, and personal care

Nice to have

• preferably within consumer packaged goods
• experience with business intelligence or reporting tools
• NetSuite preferred
• Experience with EDI, WMS, TMS, and retailer portals is a plus

Benefits

• medical
• dental
• vision
• 401k with Squatch match
• PTO
• healthy snacks
• frequent company events
• free products

About the company

Dr. Squatch is a high-growth company raising the bar on men's personal care with natural, high-performance products. They are a certified B Corp and have been recognized as a Great Place to Work multiple times.