Duettoresearch
Business Operations Specialist
United States . Posted 2 months ago
The role
You will manage subscription, renewal, and billing administration for Market Insights. You will also handle customer procurement, maintain CRM and product accounts, and provide reporting on operational KPIs.
What you will do
- Own subscription, renewal, and billing administration for Market Insights
- Review orders, quotes, and contracts for accuracy
- Coordinate accounts receivable follow-up with Finance
- Manage customer procurement end-to-end
- Keep CRM and Market Insights product accounts clean and accurate
- Audit customer, prospect, and subscription records
- Handle user setup, permissions, and access
- Own reporting on renewals, receivables, pipeline, and other operational KPIs
- Fuel business development efforts with research
- Act as the first point of contact for customers and prospects
Required qualifications
- 5-8 years of experience in business operations, client service, sales operations, accounts receivable, subscription administration, finance administration, or research operations
- Track record of independently managing detailed client or financial processes with real accuracy
- Comfort working with financial and commercial data
- Ability to read and interpret purchase orders, invoices, pricing schedules, and contracts
- Proficiency with Excel, Outlook, Word, PowerPoint, and Slack
- Experience with CRM or financial systems like Salesforce, HubSpot, NetSuite, or Xero
- Strong written and verbal communication
- Sharp organization
- Ability to juggle multiple priorities
- Openness to working alongside AI tools like Claude, ChatGPT, or Gemini
Nice to have
- Experience in hospitality technology, hospitality, financial services, market research, SaaS, subscription businesses, or data products
- Background supporting hotel-industry research, benchmarking, or analytics
- Familiarity with hotel performance metrics
About the company
Duetto is the hospitality industry's leading revenue management platform. It provides a suite of tools for hotels, resorts and casinos to manage revenue and profitability.