Junior Service Desk Technician

The role

This person serves as the first point of contact for customers seeking IT assistance and support. They will answer calls, emails, and system-generated requests to ensure IT operations run smoothly.

What you will do

• Serve as the first point of contact for customers by answering calls, emails, and system-generated requests.
• Create and manage support tickets while ensuring accurate documentation.
• Provide timely notifications and updates using established procedures and standard operating procedures.
• Support equipment shipping, receiving, and inventory-related activities.
• Update mobility information and maintain organized storeroom operations.
• Assist with laptop resets, peripheral fulfillment, and package tracking.
• Document solutions and contribute to process improvement initiatives.
• Complete additional projects and responsibilities as assigned.

Required qualifications

• High School Diploma or GED
• Strong communication and customer service skills
• Basic knowledge of Windows operating systems and common IT tools
• Ability to follow standard operating procedures and manage multiple responsibilities in a fast-paced environment
• Strong attention to detail and organizational skills
• Ability to work collaboratively in a team environment
• Ability to work a flexible schedule within the designated operating hours

Nice to have

• Familiarity with shipping processes and asset tracking

Benefits

• Medical, Dental, and Vision coverage
• Life insurance
• 401(k) with company match
• “You Pick a Day” paid holiday
• FSA and HSA options
• Pet insurance

Before you apply

• Ability to pass a background check prior to hire

About the company

DYOPATH is a company known for delivering outstanding IT services internally and externally. They use a L.O.V.E. philosophy, Living Our Values Every Day.